Indian Railways is working continuously to provide best services to the rail users in India. Earlier, reservation enquiries could only be made through the reservation counters spread across the country. As soon as computers arrived on the prospect, slowly and steadily the things became quite easier than before yet one was required to go at the counter to enquire about the reservation. The process got easier because earlier, everything used to be done manually.
In the present date, the entire reservation system has been computerized
in India, except for a few remote areas. With the advent of internet,
Indian Railways system has become hi-tech. Now people can book as well
as enquire about reservation sitting at their home in front of computer.
Indian Railways (www.trainenquiry.com) along with its subsidiary IRCTC
(Indian Railway Catering & Tourism Corporation) is offering some of
the best services to the commuters in India.
IRCTC launched its website (www.irctc.co.in) entailing all general and
useful information as regards Rail service in India. Whether it is
related to booking tickets, reservation enquiry, internet tickets
(i-tickets), electronic tickets (e-tickets) or cancellation of tickets,
IRCTC is ready to serve all information moreover without any setback.
The people, who don't know how to use internet, can also rely on phone
services provided by MTNL and BSNL.
Soon, the mobile companies would also start services to offer instant
access to rail reservation and ticket booking. The SMS facility has
already been started by Indian Railways to notify people about the
reservation status. Recently, Indian Railways has commenced a single
window facilitation centre to provide a range of services through a
common telephone no. 139 and call made to this number would be treated
as a local call throughout India.
This service would deal with all queries relating to arrival/departure
of trains, PNR status and accommodation availability. Besides the basic
services, this helpline would also work shortly to serve value added
services and premium services including reservation, car rentals,
booking tourism products and hotel booking. All these services on
consolidation would give an impeccable enquiry system to the Rail Way of